Money and payouts
When you are paid, what is deducted, and why some of it waits.
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- When do I get paid?Every Friday. Each payout covers the Friday to Thursday earning week that closed the week before, so your first takes 8 to 14 days.
- Why is some of my money held back?Every reserve is released 30 days after the sale it came from. How much is reserved is a separate question — for your first 30 days as a creator the rate is 10%, then it drops to nothing.
- Is the reserve permanent?No. The new-creator rate stops on its own once you are 30 days past connecting payouts. If money is still being reserved after that, it is a risk-based rate instead.
- What fees come out of my sales?You keep the price you list. Supporters cover the platform fees at checkout and see the full total before they pay.
- VAT and your earningsVAT collected on your sales is paid out with your earnings — it is yours to remit, not ours to hold.
- Sending a physical item to a buyerSet your postage rates before you list, pack and send within your stated delivery time, then mark the order delivered.
- Closed bonus programmesThe Founder, Growth and Fast Start bonuses are closed to new participation. Anything already earned is unaffected.
- The Founder bonusEarn £2,500.00 net in your first 30 days and you become a Founder — 150 seats in total.
- My payout was smaller than I expectedFive things hold money back, and your dashboard lists each one separately with the amount.
- My payout failedThe money returns to your balance and retries in the next run. Usually a bank detail that needs correcting.
- Do I need to charge VAT?Only if you are VAT registered. Set your rate in your settings and it is added to your prices.
- Which bonuses can I earn?Two: £50.00 for referring a creator who goes on to sell, and a free month of your membership for every £500.00 you earn.
- Earning your membership backEvery £500.00 you earn buys a free month of your creator membership. It is a credit against your own bill and is never paid as cash.
- Where do I see what I have earned?The financial dashboard — three tabs: where the money sits, payouts, and tax.
- Can I be paid before Friday?No. Payouts run weekly on Friday, covering the Friday to Thursday week that closed the week before, and the schedule is the same for everyone.
- The Creator Growth BonusA milestone bonus for the first 150 creators to activate — up to £1,000.00 as your sales grow. It is paid with the payout that carries the sale which qualified you.
- The Fast Start bonusAn extra 5% on what you earn in your first 30 days, paid automatically once those sales have settled.
- Referring another creatorShare your referral link and earn £50.00 once a creator you referred reaches £2,000.00 in settled earnings.
- Why is one of my payments being reviewed?Some payments are checked before they are paid out. A payment on review hold is not lost or refused — it is waiting, and it joins the next payout run once it clears.
- How do I get a statement of my earnings?There is an earnings statement in your finance screens that you can view and download — the figures your accountant needs, in one file.
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