Some payments are checked before they are paid out. A payment on review hold is not lost or refused — it is waiting, and it joins the next payout run once it clears.
A small number of payments are checked before they are paid out. You can see any of yours under Review holds in your finance screens.
It is not the same as the reserve
Two different things, and it is worth keeping them apart:
- A reserve is a routine slice of a normal payment, held for a set window and released on its own.
- A review hold is one whole payment being looked at before it moves.
What happens next
It clears and joins the next payout run, or we come back to you if we need something. Either way it is not gone.
What to do
Usually nothing. If it has been sitting longer than you would expect, ask us and we will tell you where it is.
Why it happens at all
The platform and its payment partner both have checks that money passes through. Most payments never touch them.
Did this answer your question?