No. The new-creator rate stops on its own once you are 30 days past connecting payouts. If money is still being reserved after that, it is a risk-based rate instead.
No. The 10% rate every new creator starts on is time-limited: it applies to sales made in your first 30 days after connecting payouts, and then stops. Nothing needs to be requested and nobody has to approve it.
It can look permanent, and it is not
Each individual sale's reserve is held for 30 days from that sale. So during your first weeks you are always looking at some money held — but it is a different set of sales each time, with the earliest releasing as new ones arrive. The figure stays roughly level while the sales behind it turn over completely.
That is also why the two numbers are easy to mix up: the rate lasts 30 days, each hold lasts 30 days, and they are unrelated.
Your financial dashboard shows the date the new-creator period ends and what is due to release, so you can see it moving rather than having to take it on trust.
If it has not stopped
Then it is a risk-based reserve, which is a different thing with a different cause — usually a dispute or refund history the platform has to cover. It is shown separately on your dashboard.
A risk reserve is not permanent either. It is recalculated as your history changes, and a clean run of sales moves it down.
What does not affect it
- How much you earn.
- Which products you sell.
- Being a Founder, or any bonus you have qualified for.
What you can do
Deliver what you sold, on time, and describe it accurately. Almost every risk reserve traces back to disputes, and almost every dispute traces back to a supporter not receiving what they expected.