Five things hold money back, and your dashboard lists each one separately with the amount.
Every deduction is shown separately on your financial dashboard, with the amount and the reason. In order of how often it turns out to be the cause:
- The weekly cycle. A sale is paid on the Friday after its Friday to Thursday earning week has closed and been held for a week — 8 to 14 days in all.
- Reserve. A percentage of each sale held for 30 days — see why is some of my money held.
- Awaiting delivery. Paid Requests not yet accepted, and physical orders not yet confirmed delivered.
- Refunds and disputes. A refunded sale is deducted, including its VAT — the money went back to the buyer, so it is not yours to keep.
- Negative balance recovery. If a previous refund or dispute left a shortfall, it is recovered from the next run rather than chased.
The minimum
A payout below the minimum is not sent; it rolls into the next run instead of arriving as a payment too small to be worth the transfer.
If it still does not add up
Every transaction has a full breakdown attached to it. Take the run date, open the ledger for that week, and the difference will be one of the five above.
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