My purchases
Finding what you bought, refunds, and items that sold out.
A word or two searches. Ask a full question (4+ words) and Enter answers it.
9 answers
- I cannot find what I boughtIf you have an account it is in My Purchases. If you bought as a guest, use Find my purchase with the email you paid with.
- Refunds and cancelling a subscriptionAsk through the purchase itself. Subscriptions cancel at the end of the period you have paid for.
- The item I wanted is sold outJoin the waitlist and you are emailed the moment it is back — and the creator can see the demand.
- I paid but my content has not arrivedFour causes: a payment still clearing, a custom request in progress, an email that did not arrive, or a genuine problem.
- What I received was not what was describedRaise it on the purchase itself. Every listing has to state what you receive, so a mismatch is something we can check.
- How do I cancel a Membership or a Bill?Cancel from My Purchases. Access runs to the end of the period you have paid for, and you can resume before it ends.
- Can I buy something for someone else?You can pay, but the content is delivered to you. It is not transferable to another account.
- Saving an item for laterThe heart on any listing saves it to the Saved tab of your purchases page. Saving is not buying and never charges you.
- What are my rights to cancel or return?The Return, Refund and Cancellation Policy sets out what can be returned and what cannot. Digital content, subscriptions and physical goods are each treated differently.
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