I cannot find what I bought

For supporters1 min readUpdated 8 Sept 2026

If you have an account it is in My Purchases. If you bought as a guest, use Find my purchase with the email you paid with.

If you have an account

Everything is in My Purchases — permanently, including the files, messages and links you paid for, plus your receipts.

If you bought as a guest

Use Find my purchase. Enter the email address you paid with and we send a link back to everything bought with it. There is a link to it on the sign-in page and on your receipt email.

We reply the same way whether or not that address has purchases — we will not confirm to a stranger whether an email address is on this platform.

Seven days, because it grants access to paid content. Request a new one whenever you need it.

If your payment is still clearing

A bank payment can take a day or two. You will see the item and a note that it unlocks when your bank confirms — see my payment says processing.

If the listing was removed

A creator taking a listing down does not un-buy it. Your purchase is still shown, and so is your receipt.

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