Ask through the purchase itself. Subscriptions cancel at the end of the period you have paid for.
Asking for a refund
Open the purchase in My Purchases or your support history and choose Problem with this?. That attaches your request to the exact payment, which is what lets it be looked at quickly.
Bought as a guest? Your receipt email has the same link.
Digital content
If you asked for immediate access to a digital item, you agreed to that at checkout in exchange for your 14-day right to cancel. That is stated on the checkout screen and recorded with the purchase — it is not something applied afterwards.
Paid Requests
Money for custom work is held until you accept the delivery. If a creator misses their deadline, it is refunded automatically — you do not have to ask.
Cancelling a subscription
Cancel from My Purchases. Your access runs to the end of the period you have already paid for, and nothing further is taken. You can resume before it ends and keep the same subscription.
Please do not go straight to your bank
A chargeback is slower for you than asking us, and it costs the creator money on a sale they may have delivered in full. Ask first — see disputes and chargebacks.