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Most read this month
41 answers · 5 sections
If you buy
Paying, finding what you bought, and getting it put right.
Getting started — supportersBuying from a creator, with or without an account.Do I need an account to buy something?What am I actually buying?How do I find creators?Is my payment information safe?7 answersMy purchasesFinding what you bought, refunds, and items that sold out.I cannot find what I boughtRefunds and cancelling a subscriptionThe item I wanted is sold outI paid but my content has not arrived9 answers
Either way
Your account, your payments, and reporting a problem.
Payments and checkoutPaying by card or bank, what the total is made of, and payments that are still clearing.Card or bank — which should I use?Why is the total more than the listed price?My payment says "processing"What currency am I charged in?9 answersAccount and securitySigning in, two-factor, and the emails you receive.Two-factor authentication and passkeysWhich emails can I turn off?I cannot sign inI signed up with Google9 answersTrust and safetyDisputes, chargebacks and reporting a problem.Disputes and chargebacksReporting a creator, a listing or a postSomeone is impersonating meIs this email really from Spenny Piggy?7 answers
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