Use the Get help button wherever you hit a problem. It opens a conversation attached to whatever you were looking at, and replies arrive in the same place.
Press Get help on the screen where the problem is. It opens a conversation with us and carries the context of what you were looking at, so you do not have to explain which listing or which payment you mean.
Where replies arrive
In the same conversation, and you are notified when we answer. You do not need to watch an inbox for it.
Some conversations open themselves
If something happens that needs explaining — an ID check that could not be completed, an account restriction — a conversation is opened for you with the reason already in it. You can reply straight to that rather than starting again.
About a specific purchase
Open it from the purchase itself. A conversation attached to an order gets to the right place faster than one that starts from nothing.
Live chat
Where live chat is available it is in the corner of the page. If it does not open, the email address on the help pages reaches the same team.
What we cannot do
We cannot give tax or legal advice, and we cannot make a decision on a creator's behalf about their own content. Everything else, ask.