A bank debit your bank has not confirmed yet. Nothing is wrong and nothing is lost — the content unlocks when it clears.
Some bank payment methods — SEPA in Europe and ACH in the US — are debits. You have authorised them, and your bank then confirms them, which usually takes one to two working days.
What is happening
The purchase is real and the creator's item is reserved. We simply do not hand over paid content on money that has not cleared, for anyone.
What you will see
The reward headline and a note saying it unlocks when your bank confirms. As soon as it does:
- The content appears on your receipt and in My Purchases.
- The creator is notified of the sale.
Nothing to do
You do not need to pay again, and you should not. A second payment is a second purchase.
If it fails
If your bank declines the debit you are told, and nothing is taken. You can try again with the same method or with a card.
Card payments
Card payments do not have this state. A card payment either succeeds or it does not, immediately.