Check your email preferences, your spam folder, and browser permission for push.
- Check your email preferences — each category is a separate switch.
- Check spam, and mark us as not spam if you find us there. That is what stops it recurring.
- Confirm the address on your account is the one you are checking.
Receipts, payment confirmations and security emails always send and have no switch. If one of those has not arrived, tell us — that is a fault, not a setting.
Push
Push needs browser permission. If you refused it once, your browser will not ask again — you have to allow it in your browser or device settings for this site.
The bell
In-app notifications are always there whether or not email and push are on, so the bell is the reliable place to check.
If nothing at all arrives
Tell us roughly when you expected something and what for. We keep a delivery record of every message and can see whether it was sent, skipped or failed — which is usually the entire answer.
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